Caught on Camera Customer Destroys Hugo Boss Store
SHOCKING!!! UNHEARD OF!!!! Its no secret I play hard and shop hard. I love my career, and equally I love shopping. Money is the root of all evil, therefore when I earn my money I do my best to shop, help others, buy things I need, and admittedly, by all the clothes in my closet that I haven’t even wore once, even buy things I don’t need. Call it a bad habit, I don’t mind it 😉
Boss store Toronto Canada. Just looking, I’m in a hurry, just wanted to quickly see the Fall collection. Unfortunately, a salesman here for last year + always gives me an attitude. Rude, aggressive, insulting at times, but I don’t let his misery affect me. Today, as I look at the clothes, take them out, take pictures, feel the fabrics, he walks to the side of me huffing and puffing, fuming and says “You know man, your destroying my store. I don’t mind you looking at the clothes and stuff but your taking items on and off hook, leaving tags hanging (I guess this is the price tag that I must go inside the item and take out to observe the price), if you need any help I’ll take the clothes out for you”.
I have been shopping at high end stores since I was 11 years old! Do any of your oldies like me remember Junior Swank at Scarborough Town Center? I was wearing Polo to school in grade 6!!!!! I was also delivering the newspaper, helping neighbors, and various odd jobs for money. I was a pretty strong and capable kid, I didn’t ask much, I just did it. I loved to work, loved to earn money. With that said I shop a lot, and stores know me, owners and managers know me, and sometimes I even get calls to check some new items out.
I don’t need some “salesperson” with behavioral challenges to teach me how to shop. DESTROYING YOUR STORE???!!!! WHAT THE HELL DOES THIS EVEN MEAN????!!!!! As you can see in the video, I’m wearing a beautiful Boss shirt, Paige jeans, and have a huge camera bag with loads of expensive camera gear, and this Hugo Boss “sales representative” treats me like absolute garbage and accuses me of “DESTROYING” his store. I wonder what gives him the impression to treat me like shit each time he see’s me. A man walking into a store with top clothing and a full camera bag gives me the impression he chooses quality, so why treat this customer with arrogant and aggression? STUPID!!!
I tried calling Hugo Boss head office here in Toronto, but said they are not affiliated with the “corporate” company. I didn’t quite understand.
I also emailed the Hugo Boss Corporate head office in Germany. Still awaiting a response to the unacceptable “customer service”.
Slowly but surely, I can see why people shop online, and forgo the absolutely appalling “customer service”.
If HUGO BOSS doesn’t explain to me what the hell just happened, and why I was treated with zero value after being a loyal customer for over 2 decades, I will reconsider my loyalty and move those thousands of dollars I spend on Hugo Boss clothing a year to another fashion company and retailer that respects me as a human being and a client.